Stay at Leondards Cove

Booking Terms and Conditions

BOOKINGS TERMS AND CONDITIONS

Holiday letting terms & conditions

  1. General
    1. Leonards Cove Holiday Village (“the Company”) arranges letting of accommodation. The person who makes the booking (the “Tenant”) agrees to enter a contract with the Owner and agrees to the following terms and conditions.
    2. The Owner enters a binding contract with the Tenant when the Company issues the rental/camping confirmation (the “Confirmation”) as agent for the Owner.
    3. The Tenant is responsible for the payment of the price of the rental, and for ensuring that all members of his party comply with these conditions and the general rules of Leonards Cove Holiday Village. The Tenant must be aged 21 or over at the time that the Confirmation is issued.
  2. Payment
    1. Bookings must be accompanied by the payment of the required 25% non-refundable deposit. The Company shall not be deemed to have accepted a booking until this has been received and the Confirmation has been issued.
    2. The balance must be paid not later than six weeks before the commencement of the holiday. Failure to pay by this time will constitute cancellation by the Tenant, in which case condition 4 will apply. The Company’s normal practice is to send at least one reminder before processing such cancellations. If the Tenant books the holiday less than six weeks from its commencement, the full rental amount shall be payable immediately.
    3. The price payable for the holiday is inclusive of all fees, charges and VAT and includes linen and cleaning at the end of the stay.
    4. Leonards Cove Holiday Village may take a security bond of £250 on arrival which will be reclaimed against any outstanding balances from the guests stay e.g., hot tubs. The bond will also be held against any damage made to the property.

 

 

  1. Alterations or Cancellation by the Company
    1. In the unlikely event that, where a Tenant is not in breach, it shall be necessary for the Company to make an alteration to or cancel the booked accommodation, the Company shall notify the Tenant and seek to offer alternative holiday accommodation of a similar standard to that originally requested.
    2. If the Tenant, within 14 days of notification, deems this alternative unacceptable, the Company shall refund in full all monies paid and shall not be under any further liability.
    3. COVID – If Government restrictions mean that the Tenants holiday cannot go ahead then we will ask you to move your monies paid onto account to be able to be put towards a future booking up to December 2022. If this is not possible then we will process a refund within 14 days of cancellation less a £25 admin fee.

 

  1. Cancellation by the Tenant
    1. Any cancellation made by the Tenant shall be made in writing or by email to the Company. Should this notification be received more than six weeks prior to the commencement date of the holiday, the deposit paid will be retained and no further sums due. Should the Tenant cancel the booking within six weeks of the commencement date, the full price of the rental will be retained. We will endeavour to re let the property and if successful a refund of the balance less an admin fee of £25.00 will be processed.
    2. Third party events – If the Tenant has booked accommodation as they are attending a third-party event (festival, wedding, party etc) then the cancellation policy still applies if said event is cancelled or moved as of the above in part 1 – Section 4. The contract taken up by the Tenant is for accommodation only.
    3. No refund will be given for cancellation due to adverse weather.
    4. No refund will be given for late arrivals or early departures.
    5. COVID – If Government restrictions mean that the Tenants holiday cannot go ahead then we will ask you to move your monies paid onto account to be able to be put towards a future booking up to December 2022. If this is not possible then we will process a refund within 14 days of cancellation less a £25 admin fee.
    6. We highly recommend you take out travel insurance to cover you for cancellation to include cover if you contract COVID.

 

  1. Corrections Upon receipt of the Confirmation
    1. The Tenant will check the details and the Company must be notified of any corrections within 14 days. After this time, the Company reserves the right to treat a change of property and/or holiday dates, at the request of the Tenant, as a cancellation of one holiday and the booking of another, in which case Condition 4 will apply.

 

  1. Website/Brochure
    1. The Company makes all reasonable efforts to ensure that property descriptions are correct and information on the website/brochure is believed to be accurate although minor variations can occur.
    2. Owners reserve the right to make minor modifications to the property specifications that are considered necessary in the light of operating requirements including the right to alter or delete furniture, fittings, amenities, and facilities, without prior notice.
    3. Leonards Cove Holiday Village is in a rural and coastal location and not all the mobile networks are serviced in the area.
    4. Facilities on site are subject to change without notice.

 

  1. Rental Properties & Facilities
    1. The number of people using the holiday accommodation shall not exceed the maximum number stated without prior written agreement from the Company. If the maximum is exceeded without such agreement the Owner reserves the right to refuse or revoke the booking at his/her sole discretion. This would be treated as a cancellation by the Tenant, and condition 4 above will apply.
    2. All hot tubs are emptied, cleaned and refilled after each stay; therefore, the hot tubs may not be up to temperature on the day of arrival.

 

  1. Dogs
    1. Dogs may only be brought to the accommodation when this has been agreed at the time of booking and evidenced on the Confirmation. Without such agreement the Owner reserves the right to refuse or revoke the booking at his/her sole discretion. This would be treated as a cancellation by the Tenant, and condition 4 applies.
    2. Pets are ONLY allowed in Clifftop number 1 only.
    3. Pets are not allowed on any beds or furniture. Dogs must be exercised on a lead and must not be left unattended at any time in the holiday accommodation.
    4. The additional cost for pets (maximum 2) is £49.00 each per week and £39.00 per short break.

 

  1. Arrival and Departure
    1. Accommodation check-in is from 4pm to 9pm on the rental start date and the accommodation must be vacated by 10.00am on the last day, unless other arrangements have been agreed by the Company. If arrival is late or delayed the Tenant must advise the Company so that suitable arrangements can be made for entry.
    2. Camping and touring check-in is 12 noon on day of arrival. Check out is 11am on day of departure.
    3. Due to COVID check in is now a self-check in process. An email will be sent to the Tenant one week before arrival with directions and the self-check-in procedure.

 

 

  1. Tenant’s Responsibilities
    1. The Tenant shall keep the holiday accommodation and all furniture, fittings and effects in the same state of repair as at the commencement of the holiday, except that normal cleaning and linen services are included at the end of the rental period.
    2. The Tenant shall be liable to the Owner for any loss, costs, expenses, claims arising from any damage caused to the property and/or its contents by the deliberate or negligent act of the Tenant or of any person in his/her party and must report such damage to the Company immediately. If as a result of such damage, the property or any of its contents need to be repaired or replaced then the Tenant shall be responsible for paying the reasonable costs of so doing.
    3. The Owner will require the Tenant to pay a sum of money to cover the cost of replacement, repair or an abnormal amount of cleaning to the property or its contents as a result of the Tenant’s occupation (“the Security Deposit”). The Security Deposit (if taken) will be refunded in full after the end of the rental period where there has not been any loss or damage.
    4. The Tenant agrees to be responsible for his/her party’s behaviour which should not be excessive, noisy or disruptive, especially at night, and to follow the instructions of staff and abide by the general rules of Leonards Cove Holiday park which will be provided. Any offensive or illegal behaviour will not be tolerated and may result in the police being called and you being asked to leave immediately. No refunds or compensation will be given in these circumstances. Any disturbance which results in the site manager being called to the scene could result in a charge being made by the Company.
    5. Camping guests should be considerate of fellow guests. No excessive noise after 10pm as this a small and quiet site. No driving on to the camping field at any time. BBQ’s allowed if they are off the ground and do not burn the grass or cause disturbance to fellow campers.
    6. The Company reserves the right to re-possess the property at any time where material damage has been caused or, in the reasonable opinion of the Company, is likely to be caused to the property by the Tenant or any member of the Tenant’s party and the Owner shall not be liable to make a refund of any monies paid.
    7. The Company shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy.
    8. The Tenant will not smoke, or permit any of his party to smoke, inside the rented property.

 

  1. Death or Personal Injury
    1. The Company shall be responsible for the death or personal injury to the Tenant or any member of the Tenant’s party save insofar as this result from proven negligence of themselves or their employees. The Tenant specifically recognises that the hot tubs are unsupervised and that the Company waives all liability for any injury incurred therein.

 

  1. Limitation of Liabilities
    1. Nothing contained in these Conditions shall exclude or restrict any statutory rights which the Tenant has against the Company.

 

  1. Force Majeure
    1. The Company shall not be liable for any loss, breach or delay due to any cause beyond the Company’s reasonable control. Under any such case, the Company shall be entitled to cite force majeure and treat the contract as discharged and the Company’s liability shall be limited to the return to the Tenant of sums paid to the Company pro-rated for the remaining rental period.

 

  1. Law
    1. English law, subject to the jurisdiction of English courts, shall apply to all contractual obligations arising out of these booking conditions.

 

 

 

 

 

 

 

 

 

Accommodation with hot tubs (Spa)

Safety
All hot tubs are emptied, cleaned and refilled after each stay; therefore, the hot tubs may not be up to temperature until late evening / early next morning.
The properties that have hot tubs and to ensure the safe and enjoyable use of the hot tubs we request that you read through and adhere to the rules of this safety document.

  • We do not advise use of the hot tub during pregnancy, please contact your doctor for advice before entering the water.
  • People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition.
  • Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor.
  • Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure.
  • The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
  • Avoid using the hot tub immediately after a heavy meal.
  • At 39-40°C limit your time in the hot tub to a maximum of 20 minutes.
  • Do not immerse your head in the hot tub water.
  • Never use the hot tub alone.
  • Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
  • Never use glass near/in the hot tub.
  • Do not use any electrical appliances near/in the hot tub.
  • If any fault or damage occurs with the hot tub, please contact a member of our team at the earliest convenient moment.
  • Parents are advised that the hot tubs are not suitable for children under the age of four and to warn their children not to allow water into their mouths as this can cause infection and illness.
  • Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitizer which disinfects the water.
  • Never allow children to use the spa or hot tub unsupervised and when not in use, make sure the cover is on and secured.
  • Do not sit or walk on the hot tub cover.
  • Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate.
  • Take care on the decking/hot tub steps as water from the tub can cause it to be slippery.
  • If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists, contact reception or go to a local doctor or A&E.
  • Do not turn hot tub isolation switch off as the hot tub’s power needs to be turned on to carry out the cleaning cycles.

Note to parents and hot tub users
It is your responsibility to enforce the rules of safety within the house hot tub.
When you book into the cottage, we will refer you to the hot tub safety document and this will give you further info on safety whilst using the hot tub, the document is in the Information Folder in your house.

Parents
The life and health of you, your family and friends are important. Please practice safety and supervise your hot tub.

Please note – To comply with HSE regulations the hot tub water is checked twice a day, every day.